Syntes: Complacency and Bias in Human Use of Automation: An Attentional Integration (2010)

Källa: https://doi.org/10.1177/0018720810376055 (Human Factors 52(3))

Verified content

• [abstract] Review of empirical studies of complacency and bias in human interaction with automated and decision-support systems, with an integrated attentional model.
• [abstract] Automation complacency occurs under multiple-task load, when manual tasks compete with the automated task for attention; it is found in both naive and expert participants and cannot be overcome with simple practice.
• [abstract] Automation bias produces omission and commission errors when decision aids are imperfect; it occurs in naive and expert participants, cannot be prevented by training or instructions, and affects individuals and teams.

Limits

• [assessment] About monitoring automation and decision aids, before generative AI; it describes errors while the automation is in use, not loss of unaided skill afterwards.

Added 2026-10-16 by the project (broadening, Jonatan approved 2026-10-16). Verified 2026-10-16 by the project against the sources named in each line. [abstract] = from the published abstract; [full text] = read in the full text; [assessment] = the project's own judgement, not a fact from the paper.